Imagine this: A call center that doesn't provide a service but only takes abuse
on Wednesday, 16 May 2007

Published in : , Ponderables


How does that differ from your regular call in center I'm sure the more cynical of my readers would ask, but that is just experience talking. Many call center's (that you've never had anything to do with) will solve your problems and two other you didn't even know you had, whilst chatting away with locally relevant information.

I contacted a call center recently knowing beforehand that they wouldn't be able to give me what I wanted. In this case, I had a hard drive crash and needed to reinstall the operating system on my desktop PC. I hadn't created a recovery disc and one wasn't supplied with the PC when I bought it. I needed one, so I called the HP call center and found out it would cost them $65 to get one from them and I wasn't prepared to pay that. So I abused them.

Once my righteous wrath was spent, I sourced the CDs from somewhere else (something I knew I could do all along) and realized that the call center had after all provided a service. They had made me feel good about myself.

So, if abusing people felt good, perhaps there was a possible market for this? If I can pay for phone sex I sure as hell can pay for abusing people.

How about it? A call center you can call that doesn't solve anything and charge you money for the trouble. Plenty to be riled up about there. All they'd do is apologize whilst you give them the verbal hiding of their lives. They will be trained in hard to understand accents and will try to console you with inappropriate cultural references.

I thought this was a great idea until I realized you could call any call center and do that anyway.

So I guess that particulat idea won't make me a millionaire. Hmm... What about edible dog poo replicas? Yeah! Now we're talking!


   
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